style=”display:block”

Table of Contents

TN Mobile Postpaid Termination: A Guide to Ending or Converting Your Contract

In this guide will walk you through the TN Mobile Postpaid Termination process, this is for you if you are a TN Mobile postpaid customer in Namibia and need to terminate or convert your contract. We will provide you with the necessary details and steps to ensure a smooth TN Mobile Postpaid Termination experience. Whether you want to switch to prepaid or suspend your service immediately, this article has you covered.

Understanding the TN Mobile Postpaid Termination Process:

When terminating a TN Mobile postpaid contract, it’s important to keep the following points in mind:

1. Contract Conversion Timeline:
   • Postpaid contracts will be terminated or converted 30 days after submitting the termination form.
2. Outstanding Payment:
   • All outstanding payments will be invoiced on the 14th of each month.

style=”display:block”

Customer Details and TN Mobile Postpaid Termination Options:

To initiate the termination process, you will need to provide your customer details and select the desired termination option. Here’s what you need to know:

1. Customer Details:
   • Provide your MSISDN number (mobile number), name, surname, and account number.
   • Include an alternative contact number for communication purposes.
2. TN Mobile Postpaid Termination Options:
   • Suspend with immediate effect: If you choose this option, your postpaid service will be suspended immediately.
   • Convert to prepaid immediately: Opting for this will convert your postpaid contract into a prepaid plan.

Additional Considerations: How to Terminate a TN Mobile Postpaid contract

While completing the TN Mobile Postpaid Termination form, you may come across the following questions and information:

1. Awareness of Telecom Mobile’s Products and Services:
   • Were you informed about Telecom Mobile’s latest products and services?
   • Were you informed about Telecom Mobile’s campaigns?
2. Connection Fee on Renewal:
   • Are you aware that there is no connection fee on contract renewal?

Reason for Termination and Customer Completion:

You will be asked to provide your detailed reason for termination. This helps TN Mobile understand the customer’s feedback and improve their services.

Completing the TN Mobile Postpaid Termination Process:

To complete the termination process, follow these steps:

1. Customer Signature:
   • Sign the termination form, along with your full name, surname, and ID number.
   • Provide the date of signing.
2. Retail Shop Details:
   • The retail shop will record the request, capture the details, and collect the necessary signatures.
   • Supervisor and Regional Manager comments may be included.
3. Back Office Confirmation:
   • The back office team will review the termination request.
   • The date of contract activation, contract expiry date, and remaining months will be verified.
   • The termination process will be authorized and confirmed by relevant personnel.

Ending or converting a TN Mobile postpaid contract is a straightforward process when you follow the necessary steps and provide the required information. By adhering to the TN Mobile Postpaid Termination guidelines, you can ensure a smooth transition and avoid any complications. If you have any further queries or need assistance, don’t hesitate to reach out to TN Mobile’s customer service team.

My Take

I wanted to share a quick tip with you regarding the termination process for our postpaid contracts. When you decide to terminate your contract with TN Mobile, they ask you to provide a detailed reason for your decision. Now, you might be wondering why they need this information and how it can benefit you as a customer.