Last Updated on January 17, 2024 by Elidge Staff

Obtaining Your EasyWallet PIN: An easy Step-by-Step Guide

In this post, I am going to show you how to request an EasyWallet PIN, EasyWallet is Bank Windhoek’s very own e-money service that enables their customers to send money to any MTC number with their mobile payment offering. When money is sent via EasyWallet, the recipient does not need to have a Bank Windhoek account, and can immediately withdraw cash at any Bank Windhoek ATM.

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The steps for requesting an EasyWallet PIN

1. Simply dial *140*295# on your mobile device.
2. If you have already set up a EasyWallet PIN, enter it now.
3. Select EasyWallet
4. Choose the option to Withdraw Money.
5. Click the Generate OTP (One Time Pin) button.
6. You will receive an SMS with the OTP in it.

How do I withdraw money from EasyWallet?

1. Visit your nearest Bank Windhoek ATM.
2. Select Cardless Services on the ATM.
3. Select Your Preferred Language
4. Select Cash withdrawal
5. Simply enter the number of your MTC cell phone.
6. Enter OTP (One Time Pin)
7. Choose this option to obtain a receipt.
8. Choose an amount, or enter your own amount, here.

How does EasyWallet work?

An EasyWallet is automatically created for the mobile phone user who receives the money, irrespective of whether the recipient is a Bank Windhoek customer or a non-customer. EasyWallet holders can secure their money by setting a unique EasyWallet PIN, whilst funds remain available for as long as the user keeps his/her EasyWallet active by continuing to transact on it. EasyWallet holders can also use the money to access prepaid services and buy airtime or electricity.

EasyWallet offers the following benefits: Send a maximum of N$5 000 per day to any MTC Cellphone number, from any Bank Windhoek account via Cellphone Banking or the Mobile App services. Receive a maximum of N$5000 funds per day on any MTC Cellphone number. Keep a maximum balance of N$20 000.

How do I activate my Bank Windhoek Cellphone Banking?

1. You are required to have either a savings account, a checking account, or a transaction account.
2. To register for Limited Access registration, dial *140*295#
3. Please visit the Bank Windhoek branch that is most convenient to you in order to register for Full Access.
4. You are required to bring a valid Namibian passport or other form of Namibian identification with you when you visit the branch.

THE USE OF THE EasyWallet PIN IN A MANNER THAT HAS NOT BEEN AUTHORIZED?

If any unauthorized person obtains the EasyWallet PIN and/or Password in any manner whatsoever, such a person will be regarded as the Client’s duly authorized agent with full authority to use the Access channel on the Client’s behalf, unless the Client is able to prove that the person has obtained the EasyWallet PIN due to the Bank’s negligence or due to internal fraud in the Bank..

EasyWallet PRICES, INCLUDING FEES AND INTEREST

Any fees and costs in respect of the Access Channel will be debited to the Client’s Billing Account. For
EasyWallet transactions require the client to be aware that EasyWallets can be redeemed at face value (minus any applicable fees). Fees that have been made public in accordance with the information that has been provided

EasyWallet DISPUTES AND RIGHTS OF CLIENT

Customers have the right to lodge a complaint directly with the Bank in the event of a dispute relating to an EasyWallet or transaction. Customers can exercise this right by contacting the Bank Windhoek Customer Contact Centre at the following telephone number: [264 61 299 1200] or by sending an email to inform@bankwindhoek.com.na. The Bank’s dispute resolution procedure and other applicable consumer rights may be viewed at https://www.bankwindhoek.com.na/Pages/Disclaimer.aspx?

The Duties of the Client

• The customer is responsible for maintaining the confidentiality of his or her EasyWallet PIN and, where applicable, password. Because the customer’s disclosure of the EasyWallet PIN and/or password for their EasyWallet could allow an unauthorized third party access, the customer is strictly prohibited from doing so under any circumstances.
• The Customer is responsible for taking all precautions that are reasonably available to them in order to prevent unauthorized use of the Access Channel as well as unauthorized access to the Account and/or the EasyWallet Service.
• If a customer has reason to believe that their personal identification number (EasyWallet PIN) and/or password may have fallen into the wrong hands, they should follow the steps outlined in this article.
  (i) You are required to make an immediate notification to the Bank. Either the bank will make an immediate change to the customer’s EasyWallet PIN, or, if appropriate, it will look into the matter.
  (ii) The customer is responsible for immediately changing both the EasyWallet PIN and the password on their own.
• It is imperative that the Client pay attention to the following very important responsibilities:
  When the customer gives instructions to the bank to make payments, pay accounts, or transfer funds to particular beneficiaries, the customer is responsible for ensuring that the correct account number as well as the correct branch clearing code is provided in relation to the beneficiaries. If necessary, this information must be provided. At no point during the process does the bank check an account number and branch clearing code against the name of a beneficiary, and the bank makes this point abundantly clear in its records.

CELLPHONE REQUIREMENTS

• The Client must have access to a Cellphone and cellphone services
• The Client will be solely responsible for all related costs or expenses in connection with the cellphone services
• Should the cellphone requirements be modified with a view to improving or upgrading the Access Channel, the resultant costs of any new cellphone or Service Provider connection required so as to access the Access Channel will be for the Client’s own account
• In the event that the Client experience problems with the Cellphone and/or cellular network, it is the Client’s responsibility to liaise with the Network Service Provider prior to contacting with the Bank. The Bank shall not be responsible for resolving any problems experienced by the Client with its cellphone or its Network Service Provider

Did you send money to the wrong number?

Did you send an EasyWallet to the wrong number? Please call the Customer Contact Centre on 061 299 1200 to request that they hold the funds, and then visit your nearest branch to complete and submit a claim form for the reversal of the transaction.

Can I transfer my easy wallet to my bank account?

Yes, You can transfer your easy wallet to your bank account. Gone are the days of long queues at the bank; now, it’s all about the ease of digital transactions. Bank Windhoek understands this need for simplicity and has introduced a game-changing feature that allows you to transfer funds from your EasyWallet directly into your cheque or savings account through their Mobile App.

Why Transfer Your EasyWallet to Your Bank Account?

Before delving into the how, let’s understand the why. Why should you consider transferring your EasyWallet funds to your bank account? Here are some compelling reasons:

1. Consolidation of Funds: Having your EasyWallet balance in your bank account consolidates your financial resources, making it easier to manage your money effectively.
2. Interest Earnings: Some bank accounts offer interest on your balance, which means your money can grow while it’s sitting in your account.
3. Accessibility: Bank accounts offer various ways to access your money, including ATMs, online banking, and mobile apps, providing greater flexibility in managing your finances.
4. Security: Banks are highly regulated and offer robust security measures to protect your funds, giving you peace of mind.

Now that you understand the advantages of transferring your EasyWallet to your bank account, let’s walk through the process step by step.

Transferring Your EasyWallet to Your Bank Account: A Step-by-Step Guide

Step 1: Open the Bank Windhoek Mobile App

The first step to transferring your EasyWallet funds to your bank account is to open the Bank Windhoek Mobile App. If you haven’t already downloaded the app, be sure to do so from your device’s app store.

Step 2: Select the ‘Transfer’ Option

Once you’re in the app, navigate to the home menu, where you’ll find various options. Look for the ‘Transfer’ option, which is typically located on the bottom left-hand side of the screen. Select it to proceed.

Step 3: Initiate a New Transfer

In the ‘Transfer’ section, you’ll find an option to start a new transfer. Click on this option to begin the process of transferring your EasyWallet funds to your bank account.

Step 4: Choose Your ‘From’ Account

When the transfer screen appears, you’ll be prompted to choose the account from which you want to transfer funds. In this case, select your EasyWallet account as the ‘from’ account.

Step 5: Select Your Destination Account

Next, you’ll need to choose the destination for your funds. Select the bank account where you want to transfer the money. This can be your cheque or savings account, depending on your preference.

Step 6: Enter the Amount to Transfer

Now, it’s time to specify the amount you want to transfer from your EasyWallet to your bank account. Enter the desired amount in the provided field.

Step 7: Add a Reference

For tracking purposes, it’s a good practice to add a reference for the transaction. This can be a brief description of the transfer, such as “EasyWallet to Savings.”

Step 8: Choose Transfer Timing

You have the option to choose when you want to make the transfer. You can either do it immediately or schedule it for a future date. This flexibility ensures that you can manage your finances on your terms.

Step 9: Confirm and Complete

Review the details of your transfer carefully. Once you’re satisfied that everything is correct, press the ‘Transfer’ button. You may be asked to confirm the transaction one more time for added security. Once confirmed, your EasyWallet funds will be on their way to your bank account.

The Power of EasyWallet to Bank Account Transfers

Now that you’ve successfully transferred your EasyWallet funds to your bank account, you can fully enjoy the benefits of this newfound financial freedom. Your money is now consolidated, secure, and potentially earning interest. Plus, you have easy access to it whenever you need it through your bank’s various channels.

Need Assistance? We’re Here to Help!

If you encounter any issues or have questions about transferring your EasyWallet to your bank account, don’t hesitate to reach out to Bank Windhoek’s dedicated support team. They’re available 24/7, 365 days a year to assist you. You can contact them via telephone at 061 299 1200 or send an email to info@bankwindhoek.com.na.

Easy Financial Management at Your Fingertips

In conclusion, the ability to transfer your EasyWallet funds directly into your bank account through the Bank Windhoek Mobile App is a game-changer in the world of financial convenience. By following the simple steps outlined in this guide, you can streamline your finances, increase security, potentially earn interest, and enjoy easy access to your funds whenever you need them.

Say goodbye to the hassle of managing multiple accounts separately and embrace the power of consolidation and accessibility. Take control of your financial future today, and start transferring your EasyWallet to your bank account with ease. Your financial freedom is just a few taps away!

EasyWallet (Easy Wallet)

how to request an EasyWallet PIN

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