Last Updated on November 27, 2023 by Elidge Staff

Young African smiling man wears earphones and sits at table with laptop and cellphone | A Step-by-Step Guide to Applying for New Services ,DEL, ISDN and Flexifixed
Young African smiling man wears earphones and sits at table with laptop and cellphone | A Step-by-Step Guide to Applying for New Services ,DEL, ISDN and Flexifixed

A Step-by-Step Guide to Applying for New Services ,DEL, ISDN and Flexifixed

If you’re looking to apply for new Services ,DEL, ISDN and Flexifixed, here’s a step-by-step guide to help you through the process. In today’s world, it is impossible to function without a reliable telecommunication network. From individuals to small and large businesses, the need for dependable telecommunication services is paramount. TN Mobile offers an array of services, including internet, phone, and cable television, among others.

Applying for New Services ,DEL, ISDN and Flexifixed

Step 1: Determine Your Needs

Before you start filling out the TN Mobile application form, you need to determine your needs. Are you applying for TN Mobile services as a residential customer or a business entity? Some common TN Mobile services include:

What type of New Services ,DEL, ISDN and Flexifixed do you require?

  • Internet connectivity
  • Voice over Internet Protocol (VoIP) phone service
  • Cable television
  • International calling plans
  • Mobile phone services

Step 2: Gather the Necessary Documentation

Once you have identified your needs, you need to gather the required documentation. The documentation may vary depending on the type of customer and the TN Mobile services you are applying for. The most common documents required include:

  • Copy of identity or passport document
  • Copy of deed of sale or rental agreement
  • Proof of income or financial statements
  • Copy of pension card (for pensioners only)
  • Security deposit (if applicable)
  • Declaration for joint and several liability form for business customers (for marriage in community of property and sole proprietorship)

Step 3: Fill out the Application Form

The next step is to fill out the application form. The form will require you to provide personal and business details, as well as contact information. The form may also ask for additional details, such as marital status and employer details.

Personal Details:

The personal details section of the application form requires you to provide your title, full name, date of birth, occupation, identity/passport number, citizenship, and physical address. You will also need to provide your contact details, including your phone numbers, email address, and fax number.

Marital Status:

You will need to indicate your marital status, whether you are married in community of property, married out of community of property, married out of community of property with ante-nuptial contract, widow, divorced, or single. If you are married, you will also need to provide your spouse’s name and identity/passport number.

Employer Details:

If you are applying for TN Mobile services as a business customer, you will need to provide your employer details. This includes the name of your employer, physical address, telephone number, and business details.

Installation Address:

Finally, you will need to provide your installation address. This includes your street name and house number, flat/floor/room number, building name, erf/plot/farm/village number, suburb, and town.

Residential Details

When filling out the application, you’ll need to provide your residential details, including your title, surname, full name, date of birth, occupation, identity/passport number, citizenship, physical address, contact details, and marital status.

Woman relaxing at home having video call using laptop computer | Type of New Services ,DEL, ISDN and Flexifixed Service Required
Woman relaxing at home having video call using laptop computer | Type of New Services ,DEL, ISDN and Flexifixed Service Required

Type of New Services ,DEL, ISDN and Flexifixed Service Required

When completing the application, you’ll need to mark the appropriate block(s) for the type of service required. This includes:

  • A Direct Exchange Line (DEL): Analogue Line
  • Flexifixed: Conversion flexifixed to postpaid
  • Supplementary Services: Additional Jack or Other, depending on your needs
  • Value Added Services/TelePlus Services: This includes several TN Mobile services, such as Three Party Call, Call Waiting, Call Forwarding, Caller ID, and more. Some services are payable, so be sure to review the list carefully.

ISDN Services If you’re interested in ISDN services, you’ll need to select one of the following:

  • New Basic Rate Access (NBRA)
  • New Primary Rate Access (NPRA)
  • Conversion to Basic Rate Access (CBRA)
  • Conversion to Primary Rate Access (CPRA)

You’ll also need to list the existing telephone number(s) to be converted and indicate how many additional Multi-Subscriber numbers (MSN’s) you require.

Directory Listing

You can choose whether you want your information to be printed in the directory. If you opt-in, you’ll need to provide your name/company name, physical address, cell number, fax, and email. You can also indicate any additional entries required.

Marketing Material

You can choose whether you want to receive marketing material and information regarding special promotions and offerings. If you opt-in, you can select your preferred methods of communication, including email, post, SMS, or telephone.

Credit References

You’ll need to provide credit references, including the company name and account number, if applicable.

Invoice Account

The invoice account section of the payment undertaking form is where you indicate how you would like to receive your invoice. You can choose between receiving it via post or email. If you choose to receive it via email, you will be asked to provide your email address.

Direct Debit Payment

The direct debit payment section is where you authorize Telecom Namibia to withdraw the funds for your service from your bank account. You will be asked to provide your bank name, branch, account type, branch code, and account number.

Payment Undertaking

The payment undertaking section is where you declare that the information you have provided in the application is true and correct. If you are filling out the form on behalf of a business, you must warrant that you are authorized to do so and that the information provided is accurate. You will also acknowledge that you understand the terms and conditions of the contract and accept them.

If you are filling out the form on behalf of a business, you will be asked to acknowledge that you bind yourself to the terms and conditions as a surety and co-principal debtor with the applicant in favor of Telecom Namibia for the due payment by the applicant of all amounts that may become payable.

In this section, you will be required to sign the form, indicating that you agree with the terms and conditions outlined in the form. If you are filling out the form on behalf of a business, you will sign it as the authorized representative. If you are married or have a legal guardian, they will also be required to sign the form.

Telecom Namibia Use Only

This section is for Telecom Namibia’s use only. It will be filled out by a customer relationship manager, sales team, or teleshop agent. They will ensure that all legal documents are attached and ITC approved. They will also check the customer’s history records and collect a security deposit if necessary.

Step 4: Submit Your Application Form

Once you have completed the application form and attached all the necessary documentation, you can submit the form. You can either submit the form online or visit the TN Mobile’s office in person.

Types of TN Mobile Services Available

Before you begin the application process, it’s essential to understand the different services available to you. Below are the most common types of services:

  • A Direct Exchange Line (DEL): This service provides you with a basic analogue line for your telephone.
  • Flexifixed: Flexifixed offers the same basic analogue line as DEL but includes additional features like free TelePlus services and flexible billing options.
  • ISDN: Integrated Services Digital Network (ISDN) is a high-speed digital phone line that supports multiple voice and data connections simultaneously.

Application Requirements

To apply for any of these TN Mobile services, you’ll need to provide specific documents, including:

  • A copy of your identity or passport document
  • A copy of your deed of sale or rental agreement
  • Proof of income or financial statements
  • For pensioners, a copy of your pension card
  • A security deposit (when applicable)
  • Declaration for Joint and Several Liability form for TN Mobile Business Customers (for marriage in Community of Property & Sole Proprietorship)

Applying for new TN Mobile services can be a daunting task, but with this step-by-step guide, you can navigate the process with ease. Remember to determine your needs, gather the necessary documentation, fill out the TN Mobile application form accurately, and submit the form. By following these simple steps, you can enjoy the benefits of reliable TN Mobile services.

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If you have more questions, look through our blog for answers!