Last Updated on June 29, 2024 by Elidge Staff

How to Reverse Transaction on FNB App

Have you ever made an error in a bank transaction and wondered, how to reverse transaction on FNB app? This guide will provide you with the necessary steps and considerations to ensure your transaction is reversed promptly and correctly.

Mistakes in banking transactions are not uncommon, and knowing how to reverse a transaction on the FNB app can save you a lot of stress. This guide will walk you through the steps to reverse a transaction efficiently.

Steps to Reverse a Transaction on FNB App

1. Open the FNB App

Start by launching the FNB app on your mobile device. Ensure you are logged in with your secure credentials.

2. Navigate to the Transactions Tab

On the home screen, locate and tap on the “Transactions” tab. This will show you a list of all recent transactions made from your account.

3. Select the Transaction

Scroll through your transaction history to find the specific transaction you want to reverse. Tap on this transaction to open the detailed view.

4. Initiate Reversal

Within the detailed view of the transaction, look for an option to “Reverse” or “Cancel” the transaction. Tap this option to start the reversal process.

5. Confirm Reversal

You will be prompted to confirm the reversal. Ensure all details are correct, then confirm the action. The app may require you to provide a reason for the reversal.

6. Wait for Confirmation

After confirming the reversal, you should receive a confirmation message indicating that your request has been submitted. The reversal process can take a few minutes to several hours, depending on the type of transaction and the bank’s processing times.

Additional Methods for Reversal

Using USSD Code

If you do not have access to the FNB app, you can use the USSD code method:

  1. Dial *120*321#: Access FNB’s mobile banking service.
  2. Enter Your Banking PIN: Input your 5-digit cellphone banking PIN.
  3. Select Option 4 (Send Money): Navigate to the send money option.
  4. Choose eWallet Reversal: Select option 5 to initiate an eWallet reversal.
  5. Confirm Details: Follow the prompts to complete the reversal.

Contacting Customer Service

If the app or USSD code methods do not work, contact FNB customer service:

  1. Call FNB Call Centre: Dial 087 575 9405.
  2. Provide Necessary Information: Give the transaction reference number and other details.
  3. Request Reversal: The representative will assist you in reversing the transaction.

Visiting an FNB Branch

As a last resort, visit your nearest FNB branch:

  1. Prepare Documentation: Bring account details and transaction reference numbers.
  2. Complete a Reversal Form: Fill out the required form at the branch.
  3. Submit and Await Processing: Submit the form and wait for the bank to process your request.

Important Considerations

Timing and Fees

  • Timeframe: Act quickly to increase the likelihood of a successful reversal.
  • Fees: Be aware that there might be a fee for processing the reversal, typically around R50.

Conditions for Reversal

  • Unclaimed Funds: If the recipient has not withdrawn the funds, the reversal process is more straightforward.
  • Claimed Funds: If the recipient has already withdrawn the money, reversing the transaction may not be possible.
  • Accurate Details: Ensure that all transaction details are correct when initiating the reversal.
Final Thoughts on How to Reverse Transaction on FNB App
Final Thoughts on How to Reverse Transaction on FNB App

Final Thoughts on How to Reverse Transaction on FNB App

Reversing a transaction on the FNB app can be straightforward if you follow the correct steps promptly. Always double-check transaction details before confirming and act quickly if a mistake is made. If you encounter any issues, do not hesitate to contact FNB customer service for assistance.

Engage with us in the comments below and share your experiences with reversing transactions on FNB. What strategies have worked best for you?

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