Last Updated on June 29, 2024 by Elidge Staff

How to Reverse Money on Capitec Without App

If you need to reverse money on Capitec without app, don’t worry. Capitec offers several methods to handle this. Here’s a step-by-step guide to help you through the process.

Mistakes happen, and sometimes you need to reverse a money transfer. Whether it’s due to an error in recipient details or an incorrect amount, knowing how to reverse money on Capitec without the app can save you from financial stress.

Methods to Reverse Money on Capitec Without the App

1. Using USSD Code

Capitec provides a convenient method to reverse transactions using USSD codes. This is especially useful if you don’t have access to the internet. Follow these steps:

  1. Dial *120*3279#: This is the USSD code for Capitec’s mobile banking.
  2. Select Option 6: For Send Instant Money.
  3. Choose Option 3: To access Transaction History.
  4. Select the Transaction: Find the transaction you want to reverse.
  5. Initiate the Reversal: Choose option 4 to reverse the transaction.
  6. Confirm Details: Enter your mobile number and confirm the reversal.

Note: This method is typically available for transactions below R5,000 and must be done within 24 hours of the initial transfer.

2. Using Capitec Online Banking

If you prefer using a web browser, you can reverse the transaction via Capitec’s online banking platform:

  1. Visit Capitec’s Website: Open your web browser and go to the Capitec website.
  2. Log In to Internet Banking: Click on the “Internet Banking” tab and enter your username and password to log in.
  3. Navigate to Transaction History: Once logged in, go to your transaction history and locate the specific transaction you want to reverse.
  4. Initiate the Reversal: Click on the transaction and select the option to reverse it.
  5. Confirm the Reversal: Follow the prompts, read the terms and conditions, and confirm your reversal.

This method is suitable for those who have internet access but do not wish to use the mobile app.

3. Contacting Capitec Customer Service

If the above methods are not viable, you can contact Capitec customer service directly:

  1. Call Capitec: Dial 0860 10 20 43 for personal banking inquiries.
  2. Provide Transaction Details: Have your transaction reference number and other details ready.
  3. Request Reversal: Explain your situation to the customer service representative, who will assist you with the reversal process.

Note that a recall fee may apply, and successful reversals are not guaranteed, especially if the recipient has already withdrawn the funds.

4. Visiting a Capitec Branch

As a last resort, you can visit any Capitec branch:

  1. Prepare Documentation: Bring your ID and details of the transaction you wish to reverse.
  2. Fill Out a Reversal Form: Complete the necessary form at the branch.
  3. Submit and Wait for Processing: The branch staff will process your request, which may take up to 24 hours.

Important Considerations

  • Timing: Act quickly to increase the likelihood of a successful reversal.
  • Fees: Be aware of any fees associated with the reversal process.
  • Verification: You may need to verify your identity and provide additional details to complete the reversal.
Final Thoughts on How to Reverse Money on Capitec Without App
Final Thoughts on How to Reverse Money on Capitec Without App

Final Thoughts on How to Reverse Money on Capitec Without App

Reversing a transaction on Capitec without using the app can be straightforward if you follow the correct procedures promptly. Whether using USSD codes, online banking, contacting customer service, or visiting a branch, you have multiple options to handle such situations. Always ensure transaction details are correct before confirming any transfer to avoid the need for reversals.

Engage with us in the comments below and share your experiences with reversing transactions on Capitec. What methods have you found most effective?

For more detailed guides on banking and financial management, check out our related blog posts:

If you have more questions, look through our blog for answers!