How to Reverse eWallet on FNB Online Banking

This guide will walk you through the process of how to reverse eWallet on FNB online banking and other available methods. Reversing an eWallet payment on FNB can be necessary if you’ve made a mistake or sent money to the wrong recipient.

If you’ve ever found yourself needing to reverse an eWallet transaction on FNB, understanding the process is crucial. This guide will help you learn how to reverse eWallet on FNB online banking, ensuring you can correct any mistakes efficiently and effectively.

Steps to Reverse eWallet on FNB Online Banking

1. Using the FNB App

The FNB app offers a straightforward way to reverse an eWallet payment. Here’s how to do it:

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  1. Login to the FNB App: Open the app on your mobile device and log in using your credentials.
  2. Navigate to eWallet Services: Tap the menu icon and select “eWallet Services”.
  3. Find Transaction History: Go to the “Send Money” option and then select the “Transaction History” tab.
  4. Select the Transaction: Locate the transaction you want to reverse.
  5. Initiate Reversal: Tap on the transaction and click the “Reverse Transaction” button. Confirm the action to complete the process.

2. Using USSD Code

If you don’t have internet access, you can use the USSD code method:

  1. Dial *120*321#: Access the FNB mobile banking service.
  2. Enter Your Banking PIN: Provide your 5-digit cellphone banking PIN to log in.
  3. Select Send Money: Choose option 4 for “Send Money”.
  4. Select eWallet Reversal: Choose option 3 for “eWallet Reversal”.
  5. Confirm Details: Select the transaction you wish to reverse and confirm the details.

3. Contacting Customer Service

If the above methods are unsuccessful, you can contact FNB’s customer service for assistance:

  1. Call the FNB Call Centre: Dial 087 575 9405 and follow the prompts to speak with a representative.
  2. Explain the Situation: Provide the necessary details such as the transaction reference number and amount.
  3. Await Confirmation: The representative will verify your identity and initiate the reversal process if eligible.

4. Visiting an FNB Branch

As a last resort, you can visit an FNB branch to request a reversal:

  1. Prepare Necessary Information: Bring your account details, transaction details, and any supporting documentation.
  2. Complete the Reversal Request Form: Fill out the form provided by the branch.
  3. Submit the Form: Submit the completed form and await the resolution.

Important Considerations

Timing and Fees

  • Timeframe: Reversing an eWallet transaction typically takes 4 to 15 business days depending on the situation.
  • Fees: A standard fee applies for reversals, which can range from R13.95 to R65 per transaction depending on the method used.

Conditions for Reversal

  • Unclaimed Funds: If the recipient has not withdrawn the funds, the reversal process is straightforward.
  • Claimed Funds: If the recipient has already withdrawn the money, FNB cannot reverse the transaction.
  • Incorrect Details: Ensure all transaction details are accurate when requesting a reversal.
Final Thoughts on How to Reverse eWallet on FNB Online Banking
Final Thoughts on How to Reverse eWallet on FNB Online Banking

Final Thoughts on How to Reverse eWallet on FNB Online Banking

Reversing an eWallet payment on FNB can be straightforward if you follow the correct steps and act promptly. Utilize the FNB app, USSD code, or contact customer service to rectify any mistakes. Always keep accurate records and be aware of any fees associated with the reversal process.

Engage with us in the comments below and share your experiences with reversing eWallet payments on FNB. What strategies have you found most effective?

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