Last Updated on September 8, 2024 by Elidge Staff
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How to Reverse an eWallet Transaction on FNB App: A Comprehensive Guide
Sending money electronically has never been easier, thanks to FNB’s eWallet service. However, mistakes can happen, such as sending funds to the wrong recipient. Fortunately, FNB allows you to reverse an eWallet transaction. In this guide, I’ll walk you through the steps to reverse an eWallet on the FNB app.
Steps to Reverse an eWallet Transaction on the FNB App (How to reverse eWallet FNB)
Before you start, please note that you can only reverse an eWallet if the money hasn’t been withdrawn by the recipient. Also, reversing an eWallet may incur a fee.
Step 1: Open Your FNB App
Ensure you have the FNB app installed on your smartphone. Open the app and log in with your username and password or via fingerprint/face recognition if enabled.
Step 2: Navigate to the “eWallet” Section
- Access the Menu: Tap on the menu icon, usually located at the top-left or top-right corner of the screen.
- Select “eWallet”: From the menu options, tap on “eWallet” to access eWallet services.
Step 3: Locate the Transaction
- Choose “Manage eWallet”: Look for the option “Manage eWallet” or similar wording. This option lets you manage your eWallet transactions.
- View Sent Transactions: You will see a list of recent eWallet transactions. Locate the transaction you wish to reverse.
Step 4: Initiate the Reversal Request
- Select the Transaction: Tap on the specific transaction you want to reverse.
- Tap “Reverse”: You will see an option to “Reverse” the transaction. Tap on it.
- Confirm Reversal: Follow the prompts to confirm the reversal. You may need to enter some additional information for verification.
Step 5: Confirmation
Once you have submitted the reversal request, FNB will process it. You will receive confirmation of the reversal. Note that the transaction may not be reversed immediately and could take some time to be processed.
Important Considerations (How to reverse eWallet on FNB app)
- Fees: Reversing an eWallet transaction may incur a fee. Always check the applicable fees before proceeding.
- Recipient Notification: If the recipient already has the SMS with the PIN, it’s best to inform them not to withdraw the funds until the reversal is processed.
- Time Sensitivity: The sooner you initiate the reversal request, the better your chances of success. Once the recipient withdraws the funds, the transaction cannot be reversed.
Additional Support (How to reverse FNB eWallet)
If you encounter any issues during the reversal process, or if the transaction is not appearing in your recent list, contact FNB customer support:
- FNB Customer Care: 087 575 9404
- FNB eWallet Support: Check the FNB website FNB eWallet for more information.
Explain your situation to the support representative, providing all necessary details like the transaction reference number and the mobile number involved.
Final Word on How to Reverse an eWallet Transaction on FNB App
Reversing an eWallet transaction on the FNB app is straightforward if you follow these steps promptly. The key is to act quickly before the recipient withdraws the funds. Always double-check the details before confirming an eWallet transaction to minimize the chances of errors.
For more detailed guides and banking tips, visit our website Elidge. Empower yourself with the knowledge to navigate your financial journey smoothly!
Have questions or additional tips about reversing eWallet transactions? Share them in the comments below. Let’s help each other make the most of FNB’s financial services!
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