How to Reverse an eWallet on FNB App

This guide will walk you through the steps required to reverse an eWallet on FNB App. Reversing an eWallet transaction on the FNB app is essential if you’ve made an error or sent money to the wrong recipient.

Mistakes happen, and sometimes you may need to reverse an eWallet transaction on FNB. Whether it’s due to sending money to the wrong person, entering an incorrect amount, or experiencing a technical glitch, knowing how to reverse an eWallet transaction can save you a lot of hassle.

Why Reverse an eWallet Transaction?

Common reasons to reverse an eWallet transaction include:

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  • Wrong recipient: Sent money to the incorrect person.
  • Incorrect amount: Entered the wrong amount when making the payment.
  • Fraudulent activity: Unauthorized transactions on your account.
  • Technical issues: Glitches causing unintended transfers.
  • Unsatisfactory service/product delivery: Paid for goods/services not received or of poor quality.

Steps to Reverse an eWallet on the FNB App

1. Using the FNB App

  1. Open the FNB App: Launch the app on your mobile device and log in.
  2. Navigate to the eWallet Section: Go to the eWallet section where all transactions are listed.
  3. Select the Transaction: Find the transaction you want to reverse from the transaction history.
  4. Initiate Reversal: Tap on the transaction and select the “Reverse” option.
  5. Confirm Reversal: Follow the prompts to confirm the reversal. You may need to provide a reason for the reversal.
  6. Wait for Confirmation: Once the reversal is initiated, you will receive a confirmation message. The funds should reflect back in your account shortly after.

2. Using USSD Codes

If you do not have internet access, you can use USSD codes:

  1. Dial *120*321#: Access the FNB mobile banking service.
  2. Enter Your PIN: Input your 5-digit cellphone banking PIN.
  3. Select Send Money: Choose option 4 for “Send Money”.
  4. Select eWallet Reversal: Choose option 5 for “eWallet Reversal”.
  5. Select the Transaction: Choose the transaction you wish to reverse.
  6. Confirm Details: Provide the necessary details and confirm the reversal.

3. Contacting Customer Service

If the above methods do not work, you can contact FNB customer service:

  1. Call FNB Call Centre: Dial 087 575 9405 and follow the prompts to speak with a representative.
  2. Provide Transaction Details: Give the transaction reference number and other required information.
  3. Request Reversal: The representative will assist you in reversing the transaction.

4. Visiting an FNB Branch

As a last resort, visit an FNB branch:

  1. Prepare Documentation: Bring your account details, transaction reference number, and any other relevant information.
  2. Fill Out Reversal Form: Complete the necessary forms at the branch.
  3. Submit and Await Resolution: Submit the form and wait for the bank to process your request.

Important Considerations

  • Timing: Act quickly to increase the chances of a successful reversal.
  • Fees: Be aware that there might be a fee for processing the reversal, typically around R50.
  • Conditions: If the recipient has already withdrawn the funds, a reversal may not be possible. Always double-check transaction details before confirming.
Final Thoughts on How to Reverse an eWallet on FNB App
Final Thoughts on How to Reverse an eWallet on FNB App

Final Thoughts on How to Reverse an eWallet on FNB App

Reversing an eWallet transaction on the FNB app can be straightforward if you follow the correct procedures. Always double-check recipient details to avoid errors, and act promptly if a reversal is necessary. If you encounter any issues, do not hesitate to contact FNB customer service for assistance.

Engage with us in the comments below and share your experiences with reversing eWallet transactions on FNB. What strategies have worked best for you?

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