Last Updated on June 29, 2024 by Elidge Staff

How to Reverse Airtime on Capitec App

If you’ve ever wondered how to reverse airtime on Capitec app, you’re not alone. Whether due to a wrong number or an incorrect amount, reversing airtime is straightforward if you follow the correct steps. This guide will walk you through the process.

Mistakes in airtime purchases can happen, and knowing how to reverse them quickly can save you from unnecessary hassle. Here’s a detailed guide on how to reverse airtime on the Capitec app.

Steps to Reverse Airtime on Capitec App

1. Open the Capitec App

Start by opening the Capitec app on your mobile device and logging in using your secure credentials.

2. Navigate to the Transact Menu

From the home screen, tap on the “Transact” option. This will take you to a menu where you can manage your transactions.

3. Select the Airtime Option

In the Transact menu, select “Airtime.” This section will show a list of your recent airtime purchases.

4. Find the Transaction

Scroll through the list to find the airtime purchase you want to reverse. Tap on the specific transaction to view the details.

5. Initiate the Reversal

Once you have selected the transaction, scroll to the bottom of the screen and look for the “Reverse” option. Tap on it to start the reversal process.

6. Confirm the Reversal

Follow the prompts to confirm the reversal. You may need to enter a reason for the reversal and confirm your action. Once confirmed, you should receive a notification indicating that the reversal was successful.

Important Considerations

Timing

  • 24-Hour Window: Airtime reversals should be done within 24 hours of the transaction. If the airtime has been used or transferred, the reversal may not be possible.

Limitations

  • Prepaid Vouchers: If the airtime was purchased using a prepaid voucher, you might need to contact customer service for assistance as the reversal through the app may not be supported.
  • Customer Care: For transactions that cannot be reversed via the app, contacting Capitec customer service is advisable. You can reach them at 0860 10 20 43.

Fees

  • Reversal Charges: Be aware that some reversals might incur a fee, depending on the nature of the transaction and Capitec’s policies.
Final Thoughts on How to Reverse Airtime on Capitec App
Final Thoughts on How to Reverse Airtime on Capitec App

Final Thoughts on How to Reverse Airtime on Capitec App

Reversing airtime on the Capitec app is a simple process if done promptly. Always ensure you double-check the details before confirming any airtime purchase to avoid the need for reversals. If you encounter any issues, Capitec’s customer service is available to assist you.

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