Last Updated on September 9, 2024 by Elidge Staff
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How to Do a Cash Send with Capitec: A Step-by-Step Guide
Capitec’s Cash Send service offers a quick and convenient way to send money to anyone in South Africa, even if they don’t have a bank account. This guide will walk you through the steps to send cash using Capitec’s mobile banking app.
What You Need Before You Start
Before initiating a Cash Send, ensure you have the following:
- Capitec Mobile App: Installed and updated on your smartphone.
- Sufficient Funds: Ensure your account has enough balance to cover the Cash Send amount and any service fees.
- Recipient’s Mobile Number: The number to which you will send the cash.
Step-by-Step Guide to Cash Send Using Capitec Mobile App
Step 1: Open the Capitec App
- Launch the App: Open the Capitec Bank app on your smartphone.
- Log In: Use your Remote Banking PIN to log into your account.
Step 2: Navigate to the “Transact” Menu
- Access Menu: Tap on the main menu (three horizontal lines) or the “Transact” icon at the bottom of the screen.
- Select “Send Cash”: In the “Transact” menu, tap on the “Send cash” option.
Step 3: Enter Transaction Details
- Recipient’s Mobile Number: Enter the recipient’s cellphone number where they will receive the notification SMS.
- Amount: Enter the amount of money you wish to send.
- Your Secret Code: Enter a 4-digit secret code. You will need to share this code with the recipient, as they will need it to withdraw the cash. Ensure it’s something secure and not easily guessable.
Step 4: Confirm Transaction
- Review Details: Ensure all the details (recipient’s mobile number, cash amount, and transaction fees) are correct.
- Confirm and Authorize: Tap on “Next” or “Submit” and authorise the transaction using your Remote Banking PIN or biometric verification (if enabled).
Step 5: Notify the Recipient
- SMS Notification: The recipient will receive an SMS with a withdrawal reference number and your secret code.
- Share Secret Code: Make sure you communicate the 4-digit secret code to the recipient as it will not be included in the SMS.
How the Recipient Withdraws the Cash (Cash Send with Capitec)
To withdraw the cash, the recipient needs to follow these steps:
- Visit an ATM: Go to any Capitec ATM or a participating retailer with Capitec ATMs (Cash Send-enabled ATMs).
- Select “Cardless Services”: On the ATM screen, choose the “Cardless Services” option.
- Enter Details: The ATM will prompt the recipient to enter:
- The withdrawal reference number from the SMS.
- The 4-digit secret code you provided.
- The amount of money to withdraw.
- Complete Withdrawal: Once the details are verified, the ATM will dispense the cash.
Important Considerations (How to do cash send on Capitec)
- Transaction Fees: Capitec charges a fee for each Cash Send transaction. Ensure you check the latest fee structure on the app or Capitec’s website.
- Expiry: The cash withdrawal must be completed within a specific period (usually 30 days). If not withdrawn, the money will be returned to your account.
- Security: Keep the 4-digit secret code secure and only share it with the intended recipient.
Troubleshooting Common Issues
Transaction Fails
- Insufficient Funds: Ensure your account has enough balance to cover the transaction amount and any fees.
- Incorrect Details: Double-check the recipient’s mobile number and ensure all entered details are correct.
Recipient Issues
- No SMS Received: If the recipient doesn’t receive the SMS, ensure they have not blocked messages from unknown numbers and have sufficient network coverage.
- Wrong Code Entered: If the recipient enters the wrong secret code multiple times, consider reinitiating the Cash Send with a new code.
Need Further Assistance
- Capitec Support: If there are persistent issues, contact Capitec’s customer service at 0860 10 20 43 or visit a nearby Capitec branch.
Final Thoughts on How to Do a Cash Send with Capitec
Sending cash using Capitec’s Cash Send service is straightforward and convenient, making it easy to send money anywhere in South Africa. By following these steps, you can ensure a secure and efficient transaction. Always double-check all details and keep communication lines open with the recipient to ensure a smooth cash pickup process.
For more financial tips, banking guides, and advice, visit our website Elidge. Stay informed and empowered on your financial journey!
Got questions or additional tips about using Capitec’s Cash Send? Share them in the comments below. Let’s help each other make the most of banking services!
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