Last Updated on December 27, 2023 by Elidge Staff
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Understanding FNB Standard Pricing Guide
First National Bank (FNB) provides a comprehensive FNB standard pricing guide for its clients, offering transparency and clarity regarding various fees and charges associated with its services. In this article, we will delve into the details of the FNB standard pricing guide, shedding light on the different fees and charges outlined, as well as providing valuable insights to help readers navigate through the intricacies of the pricing structure.
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Statements
FNB offers detailed insights into the fees associated with statements, including scheduled exports and historical statements per account. Understanding these charges is crucial for clients to manage their financial operations efficiently.
- Scheduled Exports of Statements: FNB provides options for scheduled exports of statements, offering clients flexibility based on their needs and requirements. These options are available on a daily, weekly, and bi-weekly basis, each with its corresponding fee structure.
- Historical Statements: Clients can request historical statements via email, with a nominal fee associated with this service, allowing them to access archived financial data conveniently.
Set-Up Fees (FNB standard pricing)
The set-up fees section outlines the initial costs associated with onboarding FNB’s services, including training and additional user support.
- Set-up Fee: This fee encompasses the initial set-up and includes the first two hours of training, ensuring that clients are equipped to leverage FNB’s offerings effectively.
- Additional User Training: FNB provides options for additional user training, both on-site at client offices and through a virtual platform, with clear pricing structures for each, along with a charge per kilometer for on-site training.
- Classroom Training: Clients have the option for classroom training, facilitating learning in a structured environment with specific pricing based on the number of candidates.
Support Fees (FNB standard pricing)
Navigating the support fees is essential for clients to understand the costs involved in accessing assistance from FNB when needed.
- Charge Per Hour: FNB provides support on a per-hour basis, with a transparent pricing model for clients seeking assistance.
- Charge Per Kilometer: Additionally, there is a charge per kilometer associated with on-site support, providing clarity on the costs involved.
Other Fees (FNB standard pricing)
Apart from the standard fees, FNB outlines various other charges that clients might encounter during their banking operations, including reversal of processed EFT, query fees, recall transactions, reactivation fees, and more. Understanding these fees is vital for clients to manage their financial activities effectively.
- Reversal of Processed EFT: Clients are informed about the associated fee in case of a reversal of processed EFT transactions, enabling them to make informed decisions.
- Query Fees: FNB provides a transparent structure for query fees, including disputed items, missing payments, and older transactions, ensuring that clients are aware of the costs involved in seeking clarification on their transactions.
Data Storage
The data storage section highlights the costs associated with transaction history, statements, and storage of transfers and payments, providing insights into the fees for accessing historical financial data.
- Transaction History/Statements: Clients are provided with options for storing transaction history and statements for varying durations, each with a corresponding fee structure, offering flexibility based on their archival needs.
- Storage of Transfers and Payments: FNB outlines the costs associated with storing transfers, once-off payments, recipient payments, and collection batches, helping clients understand the expenses related to data storage.
Other Non-Financial Transactions
In this section, FNB details the fees associated with batch authorization alerts, payment notifications, account verification, user report downloads, and export of archived billing, offering comprehensive insights into the various non-financial transaction charges clients may encounter.
- Batch Authorization Alerts and Payment Notifications: Clients are provided with transparent pricing for receiving alerts and notifications via SMS and email, enabling them to manage their communication preferences effectively.
- Account Verification and Reports: FNB outlines the costs associated with account verification and accessing detailed user reports, ensuring clarity regarding non-financial transaction fees.
Understanding the FNB standard pricing guide is crucial for clients to manage their financial operations effectively, enabling them to make informed decisions and navigate through the associated fees with clarity and transparency. By providing comprehensive insights into the various fees and charges, FNB empowers its clients to engage with its services while being fully informed about the costs involved.
| Category | Description | Price (N$) |
|---|---|---|
| Statements | ||
| Scheduled exports of statements (per account/month) | Daily | N$95.11 |
| Weekly | N$42.79 | |
| 2 Weekly | N$21.41 | |
| Historical statements (per account by e-mail) | N$12.86 | |
| Set-up fees | ||
| Set-up fee (includes first 2 hours training) | N$670.00 | |
| Additional user training | On-site at client offices (per hour or part thereof) | N$670.00 |
| Virtual Platform (per hour or part thereof) | N$200.00 | |
| Charge per km | N$3.50 | |
| Classroom training (per candidate) | (min 4 – max 10) | N$200.00 |
| Support fee | ||
| Charge per hour | N$670.00 | |
| Charge per km | N$3.50 | |
| Other fees | ||
| Reversal of processed EFT | N$263.00 | |
| Query of a disputed item | N$179.00 | |
| Query of a missing payment | N$56.00 | |
| Query fee per transaction older than 1 year | N$226.00 | |
| Recall transaction (FNB-FNB) | N$56.00 | |
| Recall transaction (FNB – other banks) | N$179.00 | |
| Recall transaction (other bank – FNB) | N$179.00 | |
| Reactivation per administrator | N$332.82 | |
| Data storage | ||
| Transaction history/statements | 60 Days Free | |
| 90 Days | N$102.24 | |
| 120 Days | N$171.19 | |
| 150 Days | N$271.04 | |
| 180 Days | N$332.82 | |
| Storage of transfers, once-off payments, recipient payments and collection batches | 40 Days Free | |
| 60 Days | N$68.94 | |
| 90 Days | N$102.24 | |
| 120 Days | N$171.19 | |
| 150 Days | N$271.04 | |
| Other non-financial transactions | ||
| Batch authorisation alert by SMS | N$1.92 | |
| Batch authorisation alert by e-mail | N$1.32 | |
| Payment notification by SMS | N$1.92 | |
| Scheduled payment notification by SMS | N$1.92 | |
| Payment notification by e-mail | N$1.32 | |
| Scheduled payment notification by e-mail | N$1.32 | |
| Account verification- batch | N$6.43 | |
| Account verification-real time (FNB only) | N$7.98 | |
| Download of Detailed User Report | N$13.11 | |
| Export of Archived Billing | N$13.11 |
FAQ’s for Understanding FNB Standard Pricing Guide
1. What are the options for scheduled exports of statements provided by FNB?
Answer:
FNB offers options for scheduled exports of statements with flexibility based on clients’ needs and requirements. These options include daily, weekly, and bi-weekly exports, each with its corresponding fee structure.
2. What is included in the set-up fee outlined by FNB standard pricing guide?
Answer:
The set-up fee includes the initial set-up and comprises the first two hours of training, ensuring that clients are equipped to effectively utilize FNB’s offerings.
3. How does FNB provide support to clients and what are the associated charges?
Answer:
FNB provides support on a per-hour basis with a transparent pricing model. Additionally, there is a charge per kilometer associated with on-site support.
4. What information does FNB provide regarding the storage of transaction history and statements?
Answer:
FNB offers clients options for storing transaction history and statements for varying durations, each with a corresponding fee structure, providing flexibility based on their archival needs.
5. What are the different non-financial transaction charges outlined by FNB standard pricing guide?
Answer:
FNB details various non-financial transaction charges including batch authorization alerts, payment notifications, account verification, user report downloads, and export of archived billing, providing comprehensive insights into the associated fees.
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